At Seraphina Journeys, we are committed to delivering your outdoor and travel products promptly and securely. Please read our shipping policy to understand how and when your orders will be delivered.
1. Processing Time
All orders are processed within 1–2 business days after order confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
2. Delivery Time
Standard delivery typically takes 3–7 business days after processing, depending on your location.
Remote or rural areas may experience slightly longer delivery times.
Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather, logistics delays, or high demand.
3. Payment Method
We only offer Cash on Delivery (COD).
Please ensure someone is available at the delivery address to receive the package and make payment.
4. Order Tracking
Once your order is shipped, you will receive a confirmation message with tracking details (if applicable). You can use the tracking number to monitor the status of your shipment.
5. Delays and Issues
If your order is delayed or has not arrived within the expected timeframe, please contact us at [email protected] with your order number. We will assist you promptly.
6. Undeliverable Packages
If a package is undeliverable due to an incorrect address or if payment is refused upon delivery, the order will be returned to us. Additional shipping charges may apply for reshipping.
7. Contact Us
For any questions related to shipping, feel free to contact us at:
📧 [email protected]
