At Seraphina Journeys, we strive to ensure your satisfaction with every purchase. However, if you receive a damaged or defective product, we’re here to help. Please read our return and refund policy carefully.
1. Eligibility for Return
We only accept returns in the following cases:
The item received is damaged, defective, or incorrect.
You contact us within 3 days of receiving the order.
To be eligible for a return:
The item must be unused and in its original packaging.
Proof of damage or defect (clear photos) must be provided via email.
The request must be submitted within 72 hours (3 days) of delivery.
2. How to Initiate a Return
To initiate a return, please email us at [email protected] with:
Your full name
Order details (including order number)
Reason for return
Clear photos of the damaged or incorrect item
Our team will review your request and respond within 2 business days with further instructions.
3. Return Pickup and Inspection
If your return is approved, a pickup will be scheduled at your provided address.
Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
4. Refund Method
Since we operate on a Cash on Delivery basis:
Refunds are typically processed within 7–10 business days after the returned product is received and approved.
5. Non-Returnable Items
We do not accept returns or refunds for:
Products reported after the 3-day window
Items that are used, damaged by the customer, or not in original condition
Any item without proof of defect or damage
6. Contact Us
If you have any questions regarding this Return and Refund Policy, please contact us:
📧 [email protected]
